Last updated: 10 September 2026
Diligent Auto Solutions (“Diligent”, “we”, “us”) administers vehicle service contracts and ancillary protection products sold through participating automobile dealerships. This policy explains what information we collect, how we use it, how we share it, and the choices you have.
Information we collect
- Information you give us. Your name, phone number, email address, mailing address, Vehicle Identification Number (VIN), details of your contract, and any documents you submit to us — including photographs of your driver’s licence when you submit a contract cancellation request.
- Information from your dealer or administrator. Details of the vehicle service contract or ancillary product you purchased, the selling dealership, and the vehicle it covers.
- Information about your claims. Repair details, invoices, photographs and related documentation submitted in connection with a claim.
- Information collected automatically. When you visit this website we may collect your IP address, browser type and pages viewed, using cookies and similar technologies.
How we use your information
We use your information to administer and service your contract, to verify your identity, to process claims and cancellation requests, to respond to your enquiries, to send you service-related communications including text messages you have asked to receive, and to meet our legal, accounting and reporting obligations.
How we share your information
We share information only as needed to provide our services: with the dealership or agent that sold your contract, with the administrator or insurer of your contract, with repair facilities in connection with a claim, and with service providers who work on our behalf under confidentiality obligations. We may also disclose information where required by law or to establish or defend our legal rights.
We do not sell your personal information.
Mobile messaging and your consent
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to receive text messages from us, we use your mobile number only to send the messages you asked for and to respond to you. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. Full messaging terms are set out in our Terms & Conditions.
Data retention
We keep your information for as long as needed to administer your contract and to meet our legal, accounting and reporting obligations, after which it is deleted or anonymised.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. Identity documents you submit to us, such as driver’s licence images, are held in encrypted private storage and are accessible only to authorised staff.
Your choices and rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. Depending on where you live, you may have additional rights under applicable state privacy laws.
Children’s privacy
Our services are directed to vehicle owners aged 18 and over. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact us
Diligent Auto Solutions
888 Veterans Hwy, Ste. 200
Hauppauge, NY 11788
Phone: 631-382-6000
Email: info@diligentauto.com