Last updated: 10 September 2026
These terms govern your use of the Diligent Auto Solutions website and our communications with you. By using this site, you agree to them.
About us
Diligent Auto Solutions administers vehicle service contracts and ancillary protection products — including Vehicle Asset Protection, Total Loss Protection, Tire & Wheel Road Hazard Protection, the Premier Protection Package, MAX Protection and Converter Protect — sold through participating automobile dealerships.
Use of this site
The content on this site is provided for general information. Coverage, eligibility, terms, limits and exclusions are governed by your individual contract, not by this website. Where this site and your contract differ, your contract controls.
Claims
Claims are administered according to the terms of your contract. Submitting information through this site does not constitute approval of a claim.
Contract cancellations
Cancellation rights, refund calculations, and the documentation required are set out in your contract. Submitting a cancellation request does not by itself cancel your contract — we will review your request and contact you. If you purchased your contract from a dealership and have questions about the sale itself, please contact that dealership directly.
Text messaging programme
- Programme description. If you opt in, Diligent Auto Solutions sends text messages about your own contract cancellation request — confirmation that we received it, a link to our secure cancellation form, and status updates. We do not send marketing text messages.
- How to opt in. You may opt in by requesting text messages during a telephone call with us, including by selecting the option offered in our phone menu, or by texting START or JOIN to our number.
- Message frequency. Message frequency varies.
- Cost. Message and data rates may apply. We do not charge for these messages; your mobile carrier may.
- How to opt out. Reply STOP to any message to stop receiving texts. You will receive a single confirmation message and no further messages. You may opt back in at any time by replying START.
- How to get help. Reply HELP to any message, or contact us using the details below.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Eligibility. The programme is available to customers in the United States who are 18 or older and who hold, or have held, a contract administered by us.
- Privacy. Your mobile information is handled as described in our Privacy Policy. We do not sell or share mobile opt-in data or consent with third parties for marketing purposes.
Intellectual property
The content, trademarks and logos on this site belong to Diligent Auto Solutions or its licensors and may not be used without our written permission.
Disclaimer and limitation of liability
This website is provided “as is” and without warranties of any kind, express or implied. To the fullest extent permitted by law, Diligent Auto Solutions is not liable for any indirect, incidental or consequential damages arising from your use of this website. Nothing in these terms limits any right you have under your contract.
Governing law
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last revised.
Contact us
Diligent Auto Solutions
888 Veterans Hwy, Ste. 200
Hauppauge, NY 11788
Phone: 631-382-6000
Email: info@diligentauto.com